1. HOUSEWARES RETURN & EXCHANGES POLICY

1. We offer a 30-day return policy for most unused and unopened housewares products. Customers may return items for a full refund within 30 days of purchase, provided they are in their original condition and packaging. Returns may be made in-store. Return shipping costs are the customer's responsibility.

2. A store receipt must accompany all returns, exchanges, or refunds.

3. After 30 days all sales are final.

4. All closeout merchandise is final sale.

5. No returns or price adjustments on seasonal or sale merchandise.

6. Please see below for furniture return policies, which are different.

2. FURNITURE RETURN POLICY

We think you’re going to love your new furniture. However, if you are not satisfied with your purchase, we will gladly take it back under the following conditions.

1. The full purchase price (subject to 5.) will be refunded on furniture returns made within seven days of receipt of merchandise. Bank card purchases will receive a bank card credit, cash or check purchases a cash refund up to $50 or a check refund for amounts greater than $50. Checks will be mailed within one week of date of refund.

2. A store credit equal to the full purchase amount (subject to 5.) will be issued on furniture returns made within 15 days of date of purchase. Store credits are valid for six months from date of issue.

3. All sales of close-out, discontinued and floor model furniture are final and as-is. No returns, refunds or exchanges are permitted. Please carefully inspect all such items before purchasing.

4. Seasonal or summer furniture returns are subject to end-of-season markdowns. No summer furniture returns, refunds, or exchanges will be made after July 4th.

5. All returns must be in as-new condition or a restocking fee of 15% will be assessed. All returns must include all parts, fittings, hardware and instructions.

6. No returns, refunds or exchanges will be made on furniture damaged during customer transportation or assembly. If you are picking up furniture yourself, we cannot be responsible for damage that occurs after the furniture leaves our store or warehouse.

7. If your furniture has manufacturer’s defects, we will replace or repair it at no charge. If the item is not in stock or cannot be repaired, we will order a replacement or issue a refund if the replacement cannot be obtained in a reasonable time.

8. All deposits on custom-order furniture are strictly non-refundable. Please examine your custom order carefully to make sure it is exactly what you want. No custom order deposits will be refunded.

9. We will notify you by phone the minute your order has arrived and been inspected. Due to a lack of space in our warehouse, we cannot store your furniture for longer than 3 weeks. If your furniture is not picked up or delivered within 3 weeks, we will charge you $100/month (for any part of a month) storage fees. Furniture will not be released without payment in full of any storage fees.